Privacy Policy

Last Updated: October 2023

At Not Another Bunch of Flowers, we understand that privacy is as important as the thoughtful gifts we curate. Just as we handle each personalized gift with care and intention, we treat your personal information with the utmost respect and protection. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website joyfulgiftsstore.com.

1. Information We Collect

We collect information that helps us create meaningful gifting experiences:

• Personal Information: Name, email address, shipping address, and contact details when you place an order or create an account
• Payment Information: Credit card details processed securely through our payment partners (Visa, MasterCard, JCB, PayPal)
• Gift Preferences: Occasion types, recipient information, and gift messages you provide
• Technical Data: IP address, browser type, device information, and browsing behavior
• Communication Records: Correspondence with our thoughtful care team

2. How We Use Your Information

We use your information with the same care we put into selecting each gift item:

• Process and deliver your meaningful gifts worldwide (excluding Asia and select remote areas)
• Personalize your gifting experience across occasions like anniversaries, bereavement, new home celebrations, and cancer care packages
• Provide secure payment processing through trusted partners
• Send order confirmations, shipping updates, and gift tracking information
• Improve our website and gift curation based on customer preferences
• Respond to your inquiries with the same thoughtfulness we put into our gifts

3. Data Sharing and Disclosure

We treat your trust as carefully as we craft our personalized cushions and gift hampers:

• Service Providers: We share necessary information with shipping carriers and payment processors to fulfill your orders
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of merger or acquisition, your information may be transferred to the new entity
• Never Sold: We do not sell your personal information to third parties

4. Data Storage and Security

We protect your data with the same security we apply to our payment processing:

• Secure Storage: Your data is stored on protected servers with limited access
• Encryption: We use industry-standard encryption for data transmission and storage
• Payment Security: Complete payment details are never stored on our servers
• International Transfers: As a global gift provider, data may be processed outside your country of residence with appropriate safeguards
• Retention: We retain your information only as long as necessary for business purposes or legal requirements

5. Your Rights and Choices

You have control over your personal information, just as you have choice in selecting the perfect gift:

• Access: Request a copy of your personal information we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Account Management: Access and update your information through your account settings
• Guest Checkout: Option to purchase without creating an account

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your gifting experience:

• Essential Cookies: Required for website functionality and secure checkout
• Preference Cookies: Remember your gift preferences and account settings
• Analytical Cookies: Help us understand how customers use our site to improve our gift offerings
• Marketing Cookies: Show you relevant gift suggestions based on your interests
• Control: You can manage cookie preferences through your browser settings

7. International Data Transfers

As we deliver thoughtful gifts globally (excluding Asia and select remote areas), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

8. Children’s Privacy

While we offer gifts for children, our website is not directed at individuals under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy as our gift collection evolves. Significant changes will be communicated through our website or directly to you. The “Last Updated” date at the top indicates when revisions were made.

10. Contact Us

Not Another Bunch of Flowers – Where every payment processes a memory, every transaction delivers emotion, and every privacy decision respects your trust.