FAQ

At Not Another Bunch of Flowers, we specialize in meaningful, personalized gifts that create lasting memories. Unlike generic presents, our gifts are carefully curated to convey specific emotions and sentiments for every occasion – from cancer care packages to new mother gifts, anniversary presents to bereavement gifts.

Yes! Personalization is at the heart of what we do. We offer a wide range of personalized items including cushions, money boxes, mugs, placemats, coasters, and more. Each item can be customized to create a truly unique gift that speaks directly to your loved one.

Our gifts span numerous meaningful occasions including anniversaries, new home celebrations, congratulations, baby showers, cancer support, bereavement, exams, and “just because” moments. We believe every meaningful connection deserves a thoughtful gift.

We offer two shipping options to ensure your thoughtful gift arrives perfectly:

Standard Shipping – $12.95
• Processing: 1-2 business days
• Delivery: 10-15 business days after shipping
• Carriers: DHL or FedEx
• Includes full tracking

Free Shipping – Orders Over $50
• Processing: 1-2 business days
• Delivery: 15-25 business days after shipping
• Carrier: EMS
• Minimum order: $50 or more

We take 1-2 business days to prepare your order with the personal touch we’re known for. Whether we’re engraving a money box or personalizing a cushion, we ensure every detail is perfect before shipping.

Yes, we serve customers worldwide with our global reach and personal feel. However, please note we’re unable to ship to some Asian countries and remote locations. Our team works hard to bring thoughtful gifting to your doorstep, no matter where you are.

Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. We appreciate your understanding and patience as we work to deliver your meaningful gift.

We stand behind the quality and emotional impact of every gift in our store. If you’re not completely satisfied, we accept returns within 15 days of receipt. Because we believe in creating memories that last, not disappointments that linger.

Please contact our customer care team at [email protected] with your order details and reason for return. We’ll guide you through the simple return process.

Yes, we’re happy to help with exchanges for items of equal value. Contact our customer care team, and we’ll ensure your loved one receives the perfect thoughtful gift.

We accept all major payment methods to make your thoughtful gifting experience seamless:
• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your trust is as important to us as the meaningful connections we help create.

No, you can checkout as a guest. However, creating an account allows you to track your orders, save your preferences, and makes future gift-giving even more thoughtful and convenient.

Yes, we carefully curate gifts for sensitive life moments. Our bereavement gifts and cancer care packages are designed with extra thoughtfulness to provide comfort and show you care during difficult times.

Our customers particularly love our personalized cushions, gift hampers, anniversary gifts, and new mother gifts. Each category is filled with thoughtful options that create meaningful connections between you and your loved ones.

Absolutely! Our customer care team understands that every gift tells a story. We’re here to help you select the perfect meaningful gift for any occasion. Contact us at [email protected] for personalized gift recommendations.